PRIVACY POLICY

Please note that the privacy information on this page only covers this website – you will be given a copy of the full Terms and Conditions regarding your The Energy Team bill before agreeing to switch provider.

PERSONAL DETAILS AND DATA PROTECTION PRIVACY

Your privacy is very important to us so this policy explains more about:-

• who we are
• how we will use and process your data
• marketing, communication and cookies
• what information we will collect about you
• your rights and access to the information we hold
• who to contact if you need to know more.
• Manage Marketing Preferences

Who we are

The Energy Team are part of the Real Life Services Ltd group of companies which includes: Homecover:Discount, Utility:Discount, Real Life Appeals Ltd, Real Life Services, Real Life Client Services and For All Business Ltd. You can contact any of the above at the group head office Real Life Services Ltd, 6 Harrier Close, Calne, Wiltshire, SN11 9UT. Telephone 0800 047 8402.

How we will use and process your data

We collect information about you when you register your online enquiry, agree to use our services, contact us for any reason and via cookies when you visit our websites. We process your data for certain legitimate business purposes including enabling us to respond to your enquiry about our services and to process any order for our services you make. We may use your contact details to get in touch by phone, email or SMS and to give you the opportunity to complete your order or to give us feedback. We may pass on information that you have provided to, or request information from, third parties for the purpose of providing our services (such as public records or bodies or private organisations eg Energy Providers, Energy Helpline, Local Councils).

We may pass collective information about the use of our website or our products or services to third parties but this will not include information that can be used to identify you. We will disclose your information if we are required to by law. We may disclose your information to enforcement authorities if they ask us to, or to a third party in the context of actual or threatened legal proceedings, provided we can do so without breaching data protection laws.

We may share your information with selected partners in order to service your inquiry, where this applies your data will be processed only for the purpose for which it was provided.

Third Party Partners

Real Life Appeals – https://reallifeappeals.co.uk/privacy-policy/

Real Life Legacy – https://reallifelegacy.co.uk/privacy-policy/

You have the right to object to us processing your information. Click here if you wish to object.

Marketing, Communication and Cookies

The information we hold for you may also be used to keep in contact with you by phone, email or SMS and to let you know about other services from within our group that you might be interested in. Where we have received your consent to do so; For All Business will use your personal data to inform you of other goods and services provided by our trusted third-party organisations who may in turn contact you for their own future marketing purposes.

If you no longer wish to be contacted for marketing purposes please click here.

Website usage information is collected using cookies. If you require any more information on the data we hold for you please contact us on [email protected]

Third party vendors, including Google, show Real Life Services Ltd group advertisements on the internet. Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to The Energy Team . Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page.

What information will we collect about you

The following personal data about you may be collected and held on our database, to service your enquiry: Current Service Provider, Name, Gender, Address, Date of Birth, Telephone, Email, relevant and specific details about your energy usage, current payments, financial details, home ownership and identifiers assigned by public bodies (eg your meter number).  This will either have come directly from you, public records or from other private organisations where your identifiable personal details will not be used to extract this information. Personal data processed for any purpose shall not be kept for longer than is necessary and will be updated, archived or securely deleted when appropriate in accordance with the General Data Protection Regulations 2018. We will use this personal date for as long as you subscribe to Real Life Services Ltd group products or until you unsubscribe via the website or request that your data is removed.

Your rights and access to the information we hold

We are committed to the security of your personal information and we have security procedures in place to protect against the loss, misuse or alteration of information under our control. We have security measures in place to protect our database and access to this database is restricted. All information collected via the website is encrypted. All our employees who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of your personal data.

Your individual rights as a data subject

• Right of access - You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process. You can read more about this here
• Right of rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies. You can read more about this here
• Right to be forgotten - In certain circumstances you can ask for the data we hold about you to be erased from our records. You can read more about this here
• Right to restriction of processing - Where certain conditions apply you have a right to restrict the processing. You can read more about this here
• Right of portability - You have the right to have the data we hold about you transferred to another organisation. You can read more about this here
• Right to object - You have the right to object to certain types of processing such as direct marketing. You can read more about this here

You have the right to request a copy of all the information we hold about you. If you would like a copy of all or some of this information please contact us at our head office, email [email protected] or call 08000 821210.

We want to make sure that all information we hold for you is accurate and up to date. Please keep us informed of any changes to your contact details or any other information which may impact on our ability to provide our services. You have the right to request that we remove or update any information that you think is inaccurate.

You can also withdraw your consent for live or automated calls from anyone by registering your telephone number on the Telephone Preference Service. Details can be found at www.tpsonline.org.uk

Other websites

Our website may contain links to other websites. This Privacy Policy only applies to this website so when you follow a link to another website you should read their own privacy policies.

Children's Data

We do not knowingly collect personal data from children. We request your date of birth to ensure that we only proceed with clients who have informed us that they are over the age of 18.

Who to contact if you need to know more.

Please contact us if you have any questions about our privacy policy or the information we hold about you.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Data Protection Officer

Real Life Services Ltd Group

6 Harrier Close

Calne

Wiltshire

SN11 9UT

Tel: 0800 047 8402

Email: [email protected]

Manage Marketing Preferences

Please use our Marketing Preferences Page to manage how we market to you

Changes made to this privacy policy on 14/08/2023