1.1 The Energy Team, ("the Web Site") is a web site operated and owned by For All Business Ltd ("we","us") which is part of the Real Life Group, 6 Harrier Close, Calne, Wiltshire SN11 9UT, aimed at private consumers for non-commercial price comparison between various energy suppliers and providers of financial and other services. For All Business Ltd, is a Company registered in England and Wales with a Company Registration No 07970743 and having its registered office at 10th Floor, Eagle Tower, Cheltenham, GL50 1TA.
1.2 The Web Site enables you to compare prices, and other information relating to the Product Providers and products and services offered by them. Use of this service is free. You may also choose to switch your Product Provider using the site. The switch will be completed either by completing an online application form on the website. If you prefer you can call our team who may be able to complete the switch over the telephone on 0800 0821210.
1.3 These terms and conditions apply to all and any use of the Web Site. If you do not accept these terms and conditions please do not use the website and leave now. The Product Providers have their own terms and conditions that you will be subject to when using the Product Providers' product or services.
1.4 Since we are principally aiming the Web Site at the UK consumers, we cannot guarantee that the Web Site accords with the local laws of any other countries. You are therefore responsible for compliance with the laws of your own country if you are outside the UK.
2. Intellectual Property Rights
2.1 The design, layout, text, images, tables, compilations, concepts and other works on the Web Site and all underlying software and source code are our property and all copyright, design right, database right, personality right, moral rights, patents, know-how, inventions, trade names, trade marks, trade secrets, logos and devices (whether registered or unregistered) belong to and vest in us or our licensors.
2.2 We do not give you any right or interest in any intellectual property rights featured on the Web Site and none of the material featured on the Web Site may be reproduced or redistributed without our prior written consent for any purpose than your own private, non-commercial use.
2.3 Copyright in all software and source code relating to the design, development or maintenance of the Web Site is owned by or licensed to us, except for all comparison figures and details which are collected using the Fundraising Innovations Ltd API service. All Copyright ownership unless otherwise specified, may not be used, replicated, copied, modified, distributed, adapted, printed or downloaded without our express permission.
2.4 All rights in the domain name theenergyteam.co.uk are owned by us. Other trading names, company names and trademarks featured on the Web Site are trademarks belonging to the Product Providers or other third parties.
2.5 We do not make any warranty or representation in respect of any other trademarks than those owned by us and any other trademarks featured on the Web Site are featured at their owners' risk.
3.1 We grant you a personal, non-exclusive, revocable, non-transferable license to use the software that you may download on the website in order to access and collect information relating to the Product Providers' products and Services as permitted by use of the price comparison service and switching service provided by the website.
3.2 When using the software you are accessing and collecting information from the Suppliers on your own behalf and not as an agent of For All Business Ltd.
3.3 This licence is granted for private, non-commercial and personal use only and can be terminated at any time at the sole discretion of For All Business LTD.
4.1 Please note that majority of products and services that you may purchase via the Web Site are provided by our Product Providers. We do not monitor, verify or endorse information featured on the Web Site relating to the suppliers product and services. In particular, we do not confirm any of the prices quoted on the Web Site and it is your responsibility to ensure that the prices and other information relating to products and services are correct. We make no guarantee and accept no liability as to the correctness of any information, products or services. Use of any information or purchase of products or services and switching Suppliers will be entirely at your own risk and may be subject to the Product Providers own terms and conditions.
4.2 Nothing on the Web Site shall be deemed to constitute financial advice to induce you to purchase products or services from the Suppliers. The Web Site is an information guide only. If any information on the Web Site is unclear or you are unsure about the most appropriate product or service for you we recommend that you to seek professional advice before purchasing any of the products or services featured.
4.3 We will not be liable for any indirect or consequential loss to you. We do not accept any liability in the event of withdrawal of any product or rejection of your application by the Product Provider for any reason whatsoever. We cannot be responsible for the services offered by Product Providers or for any aspect of the relationship between you and the Product Provider.
4.4 We do not guarantee access to the website at all times and do not guarantee that information will be transmitted accurately or in real time. We will not be liable for any loss or damage that occurs at any stage of the switch process or an attempted switch, including failure to transmit, process or deliver any services or products.
4.5 We will have no liability in respect of any other web site or page on the internet accessible from the Web Site.
4.6 Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by negligence or fraud on our part.
4.7 Except as provided above we give no other warranties, conditions or terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law, subject to your statutory and common law consumer rights which remain in full force and effect.
5.1 Payments for Suppliers' products and services will be made direct to the Product Providers under their terms and conditions.
5.2 When you switch your Product Provider via the Web Site we will receive a brokerage fee from the relevant Provider.
5.3 We assume no responsibility for organising or making payments to the Product Providers. We merely provide a facility enabling you to switch your supplier online or via our telesales facility
5.4 Promotional offers from Product Providers will be fulfilled at the terms available at the time of processing the application. This may not be the date on which application details were entered onto the website.
6.1 If you have any complaints or comments about us or the service provided via the Web Site you can contact us at any time by either emailing [email protected] or writing to our Customer Services at 10th Floor Eagle Tower, Cheltenham, GL50 1TA.
6.2 We will acknowledge receipt of your complaint within five working days and keep you informed throughout the process and initially inform you how long it is likely to take to resolve the matter.
6.3 If you switched suppliers through our online service and want to raise a formal dispute, you can do so through the European Commission at http://ec.europa.eu/odr. They will then forward the details of your complaint to your supplier’s nominated dispute resolution service to investigate.
7.1 The Web Site and these terms and conditions are subject to the laws of England and any disputes must be brought in English Courts.
7.2 You can contact us at 10th Floor Eagle Tower, Cheltenham, GL50 1TA You may also contact us by email at [email protected], or by telephoning on 08000821210.
8. Subscription term and renewals
8.1 As part of our service, we offer an Auto Renewal Service which needs to be opted in to. Subject to your compliance with these Terms and Conditions the subscription for the Service will continue without limitation in time until either you or we decide to terminate the subscription.
8.2 You can terminate your subscription for the Service at any time by giving us notice through our website or through the contact details that we provide to you. If you proceed to switch a supplier on your own, outside the Service, we may treat that as a notice by you to terminate your subscription for the Service.
8.3 The Service is a subscriber only facility. We reserve the right to block access to the Service if it has reason to believe that the Service is being misused.
8.4 The Terms and Conditions in section 2 relate to the Utility Discount Auto Renewal service (the “Service”), by which the subscriber (also referred to in these Terms and Conditions as “you”) authorises us to assess your energy supply contract and certain other household bills from time to time and, where we deem appropriate, to renew the contract or if a renewal tariff is not available to switch supplier on the subscriber’s behalf using our own assessment and judgement in choosing the deal which is best suited for the subscriber according to information provided to us relating to the subscriber.